Thank you, I hope I have stated my case clearly. I am adding pictures of documentation for my original itinerary showing that Priceline booked me for 2 bags going and 0 bag coming back, my airport check-in itinerary showing that I actually checked in one bag each way, the $59 transaction I made on my Apple Card for the return checked bag and Spirit's bag pricing list. ![]() Spirit charges $59 for one checked bag and $99 for two, so I am asking Priceline to refund me the extra $49 that was charged for the so-called second bag for my outbound trip. However, they refuse to take responsibility for their error. It's a shame that a company can be so unscrupulous! This seems like a computer generated error to me because no thinking human being will book a person with two bags going on a trip and return with no bags. To date I have not heard from anyone from Priceline and each time I call I have to start all over again. I have spoken to three Priceline customer service employees, all of whom live outside the United States, and have been promised that my case will be looked into and escalated. ![]() After my trip was completed I tried to have my money refunded with no success. I ended up paying another $59 to check in my return baggage. This back and forth went on until I gave up. Priceline's automated voice transferred me back to spirit without even letting me speak to a person. Spirit refused to rectify the error stating that I booked my reservations through a third part, and therefore I have to make any changes through that third party. That was when I was informed by Spirit that Priceline had booked me for two checked bags on my outbound flight and zero bag on my return. For some reason I was having a hard time rebooking the checked bags, so I called Spirit Air the next morning to verify my booking. My original booking included one small, checked bag each way. My transaction, made with my Apple Card was declined, so I decided to use another credit card. On November 8th 2023 I booked a trip through Priceline, not by choice, but because they popped up as offering the cheapest fares.
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